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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jason C

February 5, 2025

5  out of  5
rating by Jason C
"I would give it 10 stars if it let me. I’ve been with State Farm® Insurance Agent Dianne Waller for less than a week, and I already know I made the right choice. I got both my car and renters insurance through them, and I’ve been working with my agent, Will. I ran into an issue with my previous car insurance provider regarding an outstanding balance. I had called them a few times myself but never fully understood what they were saying. When I spoke to Will about it, he took the time to discuss it with Dianne and then suggested a three-way call to clear things up. He stayed on the line the entire time and even explained everything to me afterward since I was still confused. If this is the level of service I’m receiving in my first week, I know I’ll never have to go anywhere else. And to top it off, my coverage price is amazing! If this team can help me this much, I’m sure they can help you too. Don’t hesitate to reach out—they return calls and answer texts promptly. Great job, and thank you! I’ll be telling everyone about this fantastic team."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! We are so glad to have you as a customer and that Will was able to answer all your questions. "
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Shekedra Jones - Thorpe

December 16, 2024

5  out of  5
rating by Shekedra Jones - Thorpe
"Needed forms asap and you guys provided fast and timely service!!! I love State Farm! Thanks so much!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Brenda Riley

November 8, 2024

5  out of  5
rating by Brenda Riley
"Will was a pleasure to work with by providing me with great explanation of my coverage and fair quotes for auto insurance."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Gregory Graves

October 17, 2024

5  out of  5
rating by Gregory Graves
"They made it easy and painless to get insured when I bought my most recent car. I called beforehand and Teagan patiently walked me through everything and answered all my questions."
We responded:
"We are so happy we could help! We appreciate you!😊"
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Almuntaserali445 Almuntaser

October 17, 2024

5  out of  5
rating by Almuntaserali445 Almuntaser
"I responded"
We responded:
"Thank you so much for taking the time to leave us a review! We appreciate your business with our office..."
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Rorer

October 16, 2024

5  out of  5
rating by Rorer
"Great staff! Super helpful and knowledgeable!!!"
We responded:
"Thank you! We appreciate you!😊"
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Leslie Stone

October 16, 2024

5  out of  5
rating by Leslie Stone
"Amanda and the team at Dianne Waller's State Farm office have been so helpful! Amanda made sure we had the help we needed even when she was out of the office! We switched from another carrier and cut our insurance bill in HALF! Highly recommend everyone to give them a call to see how they can help you!"
We responded:
"Thank you Leslie! We appreciate you!🙏🏻"
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hamauon abdulmatin

September 27, 2024

5  out of  5
rating by hamauon abdulmatin
"Excellent"
We responded:
"Thank you!!! We appreciate you…😊"
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JOHNATHON WILLS

September 10, 2024

5  out of  5
rating by JOHNATHON WILLS
"Great at her job"
We responded:
"Thank you!😊 We appreciate you…"
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simon rand

July 10, 2024

1  out of  5
rating by simon rand
"Do not get insurance here. I cancelled my policy with them and they continued to take money out of my account without my consent or knowledge. They wouldn't return my calls on the matter so I went to corporate. I was told only a portion might be refunded and that if I wanted the rest I would have to get it from my ex-wife. My response was I need every penny you took from me without my knowledge or consent and I have yet to hear from them."
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Jeannie Ransone

May 22, 2024

5  out of  5
rating by Jeannie Ransone
"Amanda was so nice and equally knowledgeable. It was a pleasure doing business with her. She was very informative and helped me select a policy that was right for me."
We responded:
"Thank you Jeannie! We appreciate you!!!😊"
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Elizabeth Freeman

May 21, 2024

5  out of  5
rating by Elizabeth Freeman
"Will gave us a great rate on our auto insurance. He was very professional and responsive. I highly recommend Dianne Waller's State Farm office and Will as an agent."
We responded:
"Thank you so much! We appreciate you and value your support !😊"
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Timothy Adour

May 21, 2024

5  out of  5
rating by Timothy Adour
"Will was a great help. My insurance inquiry was complicated, but he figured it out. He was very kind and patient with me."
We responded:
"So happy we could help! We look forward to hearing from you soon!😊"
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Salle Wilson

May 21, 2024

5  out of  5
rating by Salle Wilson
"Will was very helpful and knowledgeable. Saved me some money."
We responded:
"We are so happy to help! We appreciate you!"
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Bill Flynn

December 21, 2023

1  out of  5
rating by Bill Flynn
"I have had my homeowners insurance with the State Farm agency in South Hill for 20+ years. This year the premium went up 40% and i called the new owner, Ms. Waller, and left multiple messages to try to discuss the policy but was not worthy of a call back. On to Allstate I go......"
We responded:
"Mr. Flynn, I would love to speak with you concerning your insurance. Please call me at 434-447-4433 and I will be glad to try and answer any questions you may have."
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Ann Sands

October 28, 2023

1  out of  5
rating by Ann Sands
"No body knows anything"
We responded:
"Hello Ann, we would love to speak with you to resolve any issues you may have. Please feel free to call our office, we are available from 9 am to 5 pm Monday to Friday. Thank you!"
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Tina Pendleton

October 17, 2023

5  out of  5
rating by Tina Pendleton
"Best insurance agents I've ever had. I have moved since I first started using them and now am 2 hours away but still use them. Great, helpful and friendly group of people."
We responded:
"Thank you so much Tina! We appreciate your business with our office and look forward to serving you! "
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clarnetta tarpley

October 3, 2023

5  out of  5
rating by clarnetta tarpley
"The staff is awesome!!!!"
We responded:
"Thank you so much! We appreciate your business with our office!!!"
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Mike Glenn

July 12, 2023

5  out of  5
rating by Mike Glenn
"Very nice well mannered young lady waited on me today was very helpful... keep up the good work 👍"
We responded:
"Thank you! We are so glad you chose State Farm. We look forward to working with you for all your insurance needs!"
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Mary Nichols Oakley

April 5, 2023

5  out of  5
rating by Mary Nichols Oakley
"Super friendly and helpful"
We responded:
"Thank you so much! We appreciate you!!! "
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Tangela Brown

March 25, 2023

5  out of  5
rating by Tangela Brown
"Great people"
We responded:
"Thank you Tangela! We appreciate your business with our office!!! "
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Ron Sykes

March 4, 2023

4  out of  5
rating by Ron Sykes
"Nice People"
We responded:
"Thank you Ron! We appreciate you and look forward to seeing you again!!!"
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jeffrey goodwin

November 7, 2022

5  out of  5
rating by jeffrey goodwin
"Never been there, but she and her staff helped straighten out a very serious situation for my brother. Very quickly and efficiently."
We responded:
"Thank you so much Mr. Goodwin! We love helping customers and appreciate your positive feedback!!! "
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Jennifer Smith

September 7, 2022

1  out of  5
rating by Jennifer Smith
"Awful agency"
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Danny Haley

June 21, 2022

4  out of  5
rating by Danny Haley
"Good"
We responded:
"Thank you Danny! We appreciate you!"